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The CIS-ITSM certification is also a requirement for IT professionals who want to become ServiceNow Certified Implementation Specialists in ITSM. Certified Implementation Specialist - IT Service Management certification is highly valued by organizations that use ServiceNow’s ITSM application, as it demonstrates the candidate’s expertise in implementing and managing ITSM processes using ServiceNow’s ITSM application. Overall, the CIS-ITSM Certification is a valuable credential for IT professionals who want to advance their careers in ITSM and demonstrate their expertise in implementing and managing ITSM processes using ServiceNow’s ITSM application.
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CIS-ITSM Exam Questions - Certified Implementation Specialist - IT Service Management Test Questions & CIS-ITSM Test Guide
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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q113-Q118):
NEW QUESTION # 113
Change tasks can manually be added in the following states. (Choose three.)
Answer: B,C,E
NEW QUESTION # 114
Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in order to align with the organizations current processes.
Answer: B
Explanation:
Technical consultants should participate in workshops, but over-customization is not recommended. It is advised to let the customer adjust their ITSM process, as much as possible, to match ServiceNow baseline implementation. Configurations can be made but customizations should be limited.
NEW QUESTION # 115
The current status of a problem record is tracked in the State field. Each state has a label, value and constant.
This example is for Fix in Progress state:
Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?
Answer: A
NEW QUESTION # 116
Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers
Answer: B,E
NEW QUESTION # 117
What Knowledge Management capability allows users to ask and answer questions amongst peers within a Knowledge Base?
Answer: C
NEW QUESTION # 118
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If you want to get promotions or high-paying jobs in the ServiceNow sector, then it is important for you to crack the Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification exam. The ServiceNow CIS-ITSM certification has become the best way to validate your skills and accelerate your tech career. CIS-ITSM Exam applicants who are doing jobs or busy with their other matters usually don't have enough time to study for the test.
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