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NEW QUESTION # 30
What is the primary use of intraday monitoring?
Response:
Answer: B
NEW QUESTION # 31
What is the primary purpose of the real-time adherence view in Genesys Cloud?
Response:
Answer: C
NEW QUESTION # 32
In workforce management, what is a business unit?
Response:
Answer: C
NEW QUESTION # 33
When setting up a work plan in Genesys Cloud, which two configurations are essential for defining agent work patterns?
(Choose two)
Response:
Answer: B,C
NEW QUESTION # 34
In Genesys Cloud, which two elements are crucial for configuring activity codes?
(Choose two)
Response:
Answer: B,D
NEW QUESTION # 35
......
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